Contact information

Effective Date: November 13, 2026
Website: https://www.ecopillowvibe.website/

At Eco Pillow Vibe, we believe that helpful customer support is an important part of a positive shopping experience. Whether you have a question about pencils, sticky notes, or erasers, need help with an existing order, or would like clarification about delivery or returns, we welcome your message.

Our business and customer service details are listed below.

1. Business Details

Store Name: Eco Pillow Vibe
Legal Business Name: MNE ENTERPRISE PTY LTD

Business Address:
10 Shetland Cl
Lower Chittering WA 6084
Australia

Return Address:
10 Shetland Cl
Lower Chittering WA 6084
Australia

Contact Person: Shauno Raven
Customer Service Email: [email protected]
Website: https://www.ecopillowvibe.website/

For the most efficient assistance, please contact us by email and include relevant order information whenever your inquiry concerns a purchase.

2. Products and Customer Support

Eco Pillow Vibe offers everyday stationery products, including pencils, sticky notes, and erasers.

Our customer service team can assist with questions relating to:

Product Information

Questions about product descriptions, listed features, dimensions, colours, materials, quantities, and intended uses.

Order Assistance

Help with order confirmations, purchase details, payment status inquiries, and questions about orders submitted through our website.

Shipping and Delivery

Assistance with shipping fees, tracking information, delivery progress, address corrections before dispatch, and parcels that appear delayed or missing.

Returns and Refunds

Guidance on change-of-mind return eligibility, return instructions, faulty products, refund requests, and replacement inquiries.

Website Support

Assistance with general website questions, checkout difficulties, and other issues encountered while using our online store.

3. How to Contact Us About an Order

If your message relates to an existing purchase, please include the following information whenever possible:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name or description.

  • A clear explanation of your question or concern.

  • Photographs or supporting information, if relevant.

Providing these details helps us identify the correct transaction and understand the issue more efficiently.

If a product arrives damaged or defective, photographs of the item and its packaging may be particularly useful. However, supporting photographs are not intended to replace any evidence or rights available under applicable consumer law.

4. Return and Business Address

Our business and return address is:

MNE ENTERPRISE PTY LTD
10 Shetland Cl
Lower Chittering WA 6084
Australia

Please contact us before sending a return parcel. Some returns require prior review or specific instructions, and contacting us first helps ensure that the parcel can be identified and associated with the correct order.

This process does not restrict your statutory consumer rights.

5. Shipping Fee Information

Our stated shipping arrangement is:

  • Orders totalling US$10.00 or more qualify for free shipping.

  • Orders totalling less than US$10.00 incur a US$5.99 shipping fee.

The applicable amount and transaction currency will be displayed during checkout before you complete your purchase.

6. Customer Service Email

For general questions and customer support, contact:

[email protected]

You may use one of the following subject lines to help us understand your inquiry:

  • Order Status – [Order Number]

  • Shipping Question – [Order Number]

  • Return Request – [Order Number]

  • Refund Inquiry – [Order Number]

  • Faulty or Damaged Product – [Order Number]

  • Incorrect Item – [Order Number]

  • Product Information Request

For your security, please do not include full payment card numbers, passwords, or other highly sensitive information in ordinary email correspondence.

7. Customer Care Commitment

We aim to provide clear product information, transparent store policies, and practical assistance when questions arise.

Customer feedback helps us understand where product descriptions, packaging, delivery communications, and website features can be improved. We appreciate the opportunity to address concerns and work towards a fair outcome.

Thank you for visiting Eco Pillow Vibe and considering our stationery products for your everyday writing, planning, and organisation needs.