Shipping policy
Effective Date: November 13, 2026
Website: https://www.ecopillowvibe.website/
Business Name: MNE ENTERPRISE PTY LTD
At Eco Pillow Vibe, we want ordering everyday stationery to be simple, convenient, and dependable. Whether you are purchasing pencils for writing and drawing, sticky notes for organising tasks, or erasers for correcting everyday work, we aim to make the delivery process clear from checkout through to arrival.
This Shipping Policy explains our shipping charges, order preparation procedures, tracking arrangements, delivery concerns, and the steps customers can take if something goes wrong.
1. Shipping Availability
Customers may place orders through our website for delivery destinations supported by the checkout process.
Available destinations may depend on carrier coverage, fulfilment arrangements, product characteristics, and other operational considerations. If a delivery destination cannot be served, the checkout process may prevent the order from being completed.
Customers should provide a complete and accurate delivery address, including:
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Recipient's full name.
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Street address.
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House or property number.
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Suburb or locality.
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State or territory.
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Postcode.
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Any additional delivery instructions required by the carrier.
Accurate address information helps reduce the risk of unsuccessful delivery, returned parcels, and avoidable delays.
2. Shipping Fees
Eco Pillow Vibe uses the following shipping fee arrangement:
Orders of US$10.00 or more: FREE SHIPPING
Orders below US$10.00: US$5.99 shipping fee
The applicable shipping charge will be displayed during checkout before you submit your order.
Unless the checkout page expressly states otherwise, the threshold is based on the merchandise subtotal before the shipping fee and any separately displayed taxes.
If a promotion provides different shipping conditions, the terms of that promotion will apply to qualifying purchases.
The amounts above are expressed in US dollars as specified for this store. Customers should check the checkout currency and final payable amount before completing a purchase.
3. Order Processing
After an order is submitted, it may pass through several preparation stages before dispatch.
These stages may include:
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Reviewing order details.
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Confirming payment status.
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Checking product availability.
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Selecting and preparing the ordered stationery.
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Packaging items to help prevent damage during transportation.
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Preparing shipping documentation.
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Arranging collection or dispatch through a carrier.
Processing time is separate from transit time. A shipping label may be created before the carrier physically receives the parcel, so tracking information may not show movement immediately.
We do not promise a specific processing or delivery period unless a definite timeframe is expressly displayed during checkout or confirmed in writing.
4. Delivery Estimates
Any delivery estimate shown on the website, during checkout, or in an order communication should be understood according to the wording used.
Unless expressly described as guaranteed, an estimate is not an absolute delivery guarantee. Actual delivery may be affected by carrier capacity, weather, transportation conditions, regional accessibility, seasonal demand, and other circumstances.
We aim to fulfil orders within the applicable promised timeframe. Where no shipping period is specified, the applicable legal requirements will determine the relevant timeframe.
We will not use a general delivery estimate to avoid an obligation to deliver goods within a reasonable time under applicable Australian law.
5. Tracking Information
If tracking is available for your shipment, it may be provided by email or another order communication after the carrier accepts the parcel.
Tracking information may not update immediately after a label is created. The carrier may need additional time to scan the package and display its first tracking event.
If tracking has not updated for an extended period or appears inconsistent with your order information, contact [email protected] and include your order number.
6. Delivery Address Changes
Customers are responsible for checking their delivery details before submitting an order.
If you notice an address error after checkout, contact us as quickly as possible. We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee that a change will be possible after the order has entered the fulfilment process.
If a parcel is returned because the address was incomplete, incorrect, or undeliverable, we may contact you to confirm the correct address and discuss available reshipping arrangements.
Any additional shipping charge for a reshipment caused by customer-provided address errors will be disclosed before the reshipment is arranged, subject to applicable law.
7. Packages Marked as Delivered
If the carrier's tracking page indicates that a package has been delivered but you cannot locate it, we recommend taking the following steps:
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Check your front entrance, mailbox, parcel area, or usual delivery location.
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Ask household members, neighbours, or property management whether they accepted the parcel.
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Review tracking details for delivery notes or photographs, if available.
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Contact the carrier to request additional delivery information.
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If the parcel remains missing, email us with your order number and a summary of the steps already taken.
We will review the available order and tracking information and work with the carrier where appropriate.
A tracking status alone does not remove any consumer rights that may apply if goods have not actually been delivered to you.
8. Damaged Parcels or Missing Products
If your order arrives with visible packaging damage, missing products, or an item that appears damaged when unpacked, please contact us as soon as reasonably possible.
Please provide:
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Your order number.
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The product name and quantity affected.
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A description of the issue.
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Photographs of the outer package, shipping label, internal packaging, and affected item where possible.
For example, if pencils arrive broken, sticky notes are missing from the package, or an eraser arrives damaged, please send us the relevant details.
We will review the issue and explain the appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, or another remedy.
9. Delayed or Unavailable Shipments
We make reasonable efforts to dispatch orders within the timeframe represented during the purchase process. However, delays can occur because of:
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Carrier service interruptions.
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Severe weather or transportation disruptions.
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Inventory or fulfilment problems.
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Incorrect or incomplete address information.
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Seasonal order volumes.
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Other circumstances beyond our reasonable control.
If we cannot supply or dispatch an order within the applicable promised period, we will communicate with you and provide the options or remedies required by Australian law.
Where goods cannot be supplied, we will not retain payment without a lawful basis. Customers may be entitled to a refund or another remedy depending on the circumstances.
10. Order Cancellation Before Dispatch
If you wish to cancel an order, contact [email protected] as soon as possible and include your order number.
We will make reasonable efforts to stop an order that has not entered the dispatch process. Once a parcel has been handed to a carrier, cancellation through the order system may no longer be possible.
If the order has already been dispatched, please refer to our Return and Refund Policy for available options after delivery.
Nothing in this section limits a cancellation or refund right available under Australian law.
11. Multiple Products and Separate Parcels
Orders containing multiple stationery products may sometimes be prepared or shipped in separate parcels due to stock availability, packaging requirements, or fulfilment arrangements.
Where separate tracking is available, tracking details may be provided individually. Receiving one parcel does not necessarily mean that the remaining items have been cancelled.
If an item cannot be supplied, we will contact you and provide the refund or other remedy required by applicable law.
12. Shipping Fees and Refunds
Shipping charges are calculated at checkout according to the merchandise subtotal and any applicable promotion.
If an order is cancelled before dispatch or goods cannot be supplied and a refund is required, shipping fees and other amounts paid will be handled in accordance with applicable law and the circumstances of the transaction.
For a voluntary change-of-mind return after delivery, the customer is generally responsible for return shipping costs unless we agree otherwise.
Where goods fail to meet a consumer guarantee, return costs will be handled in accordance with the Australian Consumer Law. We will not impose return costs in a way that unlawfully restricts a consumer's rights.
13. Customer Responsibilities After Delivery
After receiving a parcel, customers should inspect the packaging and products within a reasonable period.
Pencils should be stored in a suitable place to reduce breakage or damage to sharpened points. Sticky notes should be kept away from excessive moisture and dust to help maintain adhesive performance. Erasers should be stored in appropriate conditions and used for their intended purpose.
If you identify a problem with your order, please contact us so that we can review it and explain the available options.
14. Contact Information
For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:
MNE ENTERPRISE PTY LTD
Attn: Shauno Raven
10 Shetland Cl
Lower Chittering WA 6084
Australia
Email: [email protected]
Website: https://www.ecopillowvibe.website/
15. Policy Updates
We may revise this Shipping Policy when our delivery arrangements, carrier services, fulfilment practices, or legal obligations change.
The latest version will be published on this page with an updated Effective Date. No update is intended to remove rights that have already accrued under applicable law.