Terms of service

Effective Date: November 13, 2026
Website: https://www.ecopillowvibe.website/
Operated By: MNE ENTERPRISE PTY LTD

Welcome to Eco Pillow Vibe. These Terms of Service govern your access to and use of our website, online store, product listings, checkout facilities, and related customer support services.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

These Terms are intended to explain the responsibilities and conditions that apply when customers browse our store or purchase products such as pencils, sticky notes, and erasers.

1. Business Information

Eco Pillow Vibe is operated by:

MNE ENTERPRISE PTY LTD
10 Shetland Cl
Lower Chittering WA 6084
Australia

Contact Person: Shauno Raven
Email: [email protected]
Website: https://www.ecopillowvibe.website/

In these Terms, “Eco Pillow Vibe,” “we,” “us,” and “our” refer to MNE ENTERPRISE PTY LTD. “You” and “your” refer to any visitor, customer, or person using the website.

2. Eligibility and Lawful Use

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you make a purchase on behalf of another person or organisation, you represent that you have authority to do so.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the rights of others or the normal operation of our services.

You must not:

  • Use the website to conduct fraudulent, deceptive, or unlawful activity.

  • Attempt to access restricted systems, accounts, or information without authorisation.

  • Interfere with website security, performance, or availability.

  • Upload malicious code, harmful files, or disruptive material.

  • Submit false or misleading payment or order information.

  • Misrepresent your identity or authority.

  • Use website content in a way that infringes another person's rights.

  • Interfere with another customer's ability to use the website.

We may take reasonable steps to restrict access where we believe these Terms have been violated or where action is necessary to protect customers, the business, or website security.

3. Products and Product Information

Eco Pillow Vibe offers stationery and everyday writing supplies, including pencils, sticky notes, and erasers.

We make reasonable efforts to display product descriptions, photographs, dimensions, colours, materials, quantities, and other relevant specifications accurately.

However, minor variations may occur because of:

  • Differences in screen settings and display technology.

  • Lighting conditions when product photographs are taken.

  • Manufacturing tolerances.

  • Packaging or presentation changes.

  • Reasonable variations in materials, finishes, or production batches.

Product photographs are intended to help customers understand the products offered. They should be considered together with the written description and listed specifications.

Customers should review product details carefully before purchasing, especially where size, quantity, colour, material, or intended use is important.

Nothing in this section permits us to supply products that do not comply with the descriptions or consumer guarantees required by Australian law.

4. Intended Use and Product Care

Our products are intended for ordinary stationery, school, office, and general household use consistent with their descriptions.

Pencils: Pencils are intended for ordinary writing, sketching, and drawing tasks. Use a suitable sharpener and handle sharpened points carefully. Avoid applying excessive pressure or using pencils on surfaces for which they are not intended.

Sticky Notes: Sticky notes are designed for temporary reminders, labels, and written notes on suitable surfaces. Adhesion may vary depending on surface texture, dust, moisture, temperature, and other environmental conditions. Test on a small or inconspicuous area when surface sensitivity is a concern.

Erasers: Erasers are intended for ordinary correction of pencil marks on suitable paper or surfaces. Use them gently to reduce the risk of tearing paper or damaging delicate materials. Results may vary depending on the paper, writing instrument, and eraser type.

Product information is general guidance and does not constitute professional, educational, or technical advice.

5. Pricing and Currency

Prices and payment amounts are displayed in the currency identified on the website or at checkout.

We make reasonable efforts to keep prices and product information accurate. Prices, promotions, product selections, and availability may change without prior notice.

A price change will not retrospectively alter an order that has already been accepted, except where a genuine pricing or listing error needs to be corrected and applicable law permits the correction.

Any applicable shipping charge and tax will be displayed during checkout before you complete the purchase.

6. Orders and Acceptance

When you submit an order through the website, you make an offer to purchase the selected products under the conditions displayed during checkout.

An order acknowledgment or confirmation email may indicate that your order has been received. It does not necessarily mean that the order has been finally accepted, processed, or dispatched.

We may review orders and, where permitted by law, decline or cancel an order for legitimate reasons, including:

  • Suspected fraud or unauthorised payment activity.

  • Incomplete or inaccurate delivery information.

  • Product unavailability.

  • A material pricing or listing error.

  • A technical problem affecting the transaction.

  • Legal or regulatory restrictions.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law.

7. Payment

Customers must provide accurate and complete payment information during checkout.

Payments may be processed through third-party payment providers. Transactions may be subject to the payment provider's terms, privacy policy, verification procedures, and security controls.

We do not guarantee that every payment method will be available at all times. A transaction may be declined by the payment provider or the financial institution associated with the payment method.

By submitting an order, you authorise the applicable payment provider to process the amount displayed at checkout, including product prices, shipping charges, and any applicable taxes.

8. Shipping and Delivery

Our stated shipping arrangement is:

  • Orders of US$10.00 or more: Free shipping.

  • Orders below US$10.00: US$5.99 shipping fee.

The applicable shipping charge will be displayed at checkout before you complete the purchase.

The currency charged will be the currency identified by the checkout process. If the website displays or charges a different currency, the amount shown at checkout will govern the transaction.

Shipping, order processing, tracking, delivery, and delayed shipment procedures are described in our Shipping Policy, which forms part of the website's published policies.

Any delivery estimate is subject to the wording used when it is presented. Unless expressly guaranteed, an estimate is not an absolute guarantee.

9. Returns, Refunds, and Consumer Guarantees

Returns and refunds are governed by our Return and Refund Policy, together with the Australian Consumer Law.

Our voluntary policy generally allows eligible change-of-mind return requests within 30 calendar days after delivery, subject to the stated product-condition requirements.

This voluntary return period does not replace or restrict statutory consumer guarantees. If a product is faulty, unsafe, not of acceptable quality, unfit for a disclosed purpose, or not as described, you may be entitled to a remedy under Australian law.

The remedy available will depend on the nature and seriousness of the failure and the circumstances of the purchase.

10. Promotions and Discount Offers

We may occasionally provide discount codes, promotional prices, or special offers.

Each offer may have conditions, such as an expiry date, minimum purchase amount, eligible products, or limits on use.

Unless expressly stated otherwise:

  • Promotional codes must be entered correctly during checkout.

  • Discounts cannot generally be applied retrospectively to completed orders.

  • Certain offers may not be combined.

  • Promotional offers may be corrected or discontinued where a technical error or misuse has occurred, subject to applicable law.

Material conditions will be displayed with the relevant promotion.

11. Intellectual Property

Website content, including text, logos, graphics, photographs, product descriptions, page designs, and other materials, may be owned by or licensed to MNE ENTERPRISE PTY LTD or the relevant rights holders.

Except where permitted by law or authorised in writing, you must not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content.

Purchasing a product does not transfer ownership of intellectual property associated with the website, store identity, product listings, or promotional materials.

12. Third-Party Services and External Links

Our website may use or link to third-party services, including payment processors, shipping providers, website hosting platforms, and analytics tools.

Those providers may operate independently and may have their own terms, privacy policies, and service limitations.

We do not control every aspect of third-party services. Your use of those services may be subject to additional terms supplied by the relevant provider.

13. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, retained, and protected.

Any consent required by applicable privacy law will be obtained separately where necessary. Nothing in these Terms creates consent where the law requires a separate affirmative choice.

14. Website Availability and Technical Issues

We aim to maintain a reliable online shopping environment, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, software updates, hosting issues, network outages, security measures, or other technical circumstances.

We may modify, suspend, or discontinue website features when reasonably necessary. This does not permit us to avoid obligations relating to orders or payments already accepted.

15. Consumer Law and Non-Excludable Rights

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or other applicable legislation.

Where a provision of these Terms conflicts with a mandatory legal protection, the mandatory legal protection will prevail to the extent of the inconsistency.

16. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from temporary website interruptions or inability to access general website content.

This provision does not exclude or limit liability for matters that cannot legally be excluded or limited, including statutory consumer rights, fraud, intentional misconduct, or other non-excludable legal obligations.

Any limitation of liability will apply only to the extent permitted by the law governing the particular claim.

17. Indemnification

To the extent permitted by applicable law, you are responsible for losses or claims arising from your unlawful use of the website, material violation of these Terms, or infringement of another person's rights.

This section does not require you to indemnify us for losses caused by our own conduct where such a requirement would be prohibited by law.

18. Governing Law and Disputes

These Terms are governed by the laws of Australia and the applicable laws of Western Australia.

The Australian Consumer Law, as applied under the Competition and Consumer Act 2010 (Cth) and relevant Western Australian legislation, applies where legally relevant.

Any dispute will be handled by a court or tribunal with proper jurisdiction. Nothing in these Terms prevents a consumer from exercising a right to bring a claim in a forum where that right is protected by law.

19. Changes to These Terms

We may update these Terms when our business practices, product offerings, website features, or legal obligations change.

The latest version will be published on this page with an updated Effective Date. Continued use of the website after an update becomes effective will be treated as acceptance of the revised Terms only to the extent permitted by law.

Changes will not retrospectively remove rights that have already accrued.

20. Severability

If any provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms, together with the policies referenced on our website and any additional conditions presented during checkout, govern your use of the website and purchases made through it, subject to applicable law.

22. Contact Information

For questions about these Terms, orders, products, or website use, contact:

MNE ENTERPRISE PTY LTD
Attn: Shauno Raven
10 Shetland Cl
Lower Chittering WA 6084
Australia
Email: [email protected]
Website: https://www.ecopillowvibe.website/

Thank you for choosing Eco Pillow Vibe. We appreciate the opportunity to support your everyday writing, planning, and stationery needs.